Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. cable from wall. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). When I proceeded to set up my Hub 3 I quickly realised that. Virgin Media;. Back a step. Step 2: Order your TalkTalk Broadband service. Jan 14, 2022. I would love to help you get your service installed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. See you in a bit. Virgin Media;. Eric714. Pop the power cable into a nearby plug socket, and turn it on. You'll also receive your contract either by email or by post to check and sign. . Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. The wall socket I - 5357150. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Welcome to the community and thanks for taking the time to post here on the forums. That is a rooftop aerial outlet for Freeview TV. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. We have a TV and broadband but no landline required. 2. You can also check for a loose cable as not all properties have a socket. The agent said I’ll need an eng. We have a virgin media wall socket with an ethernet port in the wall but no round cable. We all know and love the internet and TV services that can enter our homes through entry points. 4 weeks ago. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. I can’t find any trailing cable at all. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Installing and configuring your kit28 September 2021. One of them was Telewest. on 12-01-2023 21:04. But I have no Virgin Media Wall socket in my room. The second two black cables are from a satellite dish, used by. This hole will typically be up to 1cm in diameter and often positioned near your front door. But I have no Virgin Media Wall socket in my house. Pop the power cable into a nearby plug socket, and turn it on. Or if the other end of the white cable is in a more useful. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Switched On Families. Options. I am going to send you a private message. A non-split socket will have the sockets and screws in the middle. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Phone line - 5 mins. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Ordered VM broadband and was recommended by the website to select the self quick install option. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. . Teki Screwfix Select. Here you’ll find all the help you need for Virgin Media related problems and issues. The isolator has a terminator cap (marked below) fitted to the open end. New to the UK and just moved into our first home here. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. I'm sorry to hear about the missing wall socket. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Placed an order and the lady said we were eligible for quick start self installation. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. All. Your engineer will arrive at your chosen time on your chosen day. 3 weeks ago. Virgin TV V6 Quickstart Guide for New Customers is a PDF document that helps you to set up and use your Virgin TV V6 box. Fibre Broadband. Within 30 daysOn top of that, Virgin Media also offers a self-install option. Broadband Deals. Web virgin media | connect your own router | modem modein this video, i will show you how to set up your own router with virgin media. 2. My Virgin Wall socket not same as installation guide that one. We would like to show you a description here but the site won’t allow us. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Hello, I just got my virginmedia broadband setup delivered. . 2. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. To best look into this, I am sending a private message. These enter my house via an air brick/vent very close to. Follow these simple installation steps for your Virgin Media home phone set up. 1 [or 192. The new fibre phone line is designed to work with the same phones as the old copper line. Follow these steps to install your virgin Media Broadband, TV and Phone service. on 03-12-2022 10:11. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Would I be able. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. Been trying to call VM to book an engineer to vi. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Re: My Flat doesn’t have wall socket. Explain what needs to be done and book an engineer visit. . VM will usually only supply a Quickstart to a property that had VM previously. 5. 23/04/17 - 06:45 #6. Browse Virgin Media Virgin Media Community. Dec 24, 2009. Hi team. Praying the white is the virgin one. . If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Excellent shop. --Hub 3. Or you may be quicker than average! You won’t be involved the whole time. The isolator has a terminator cap (marked below) fitted to the open end. You just need to find the socket and plug in your phone. . 3 weeks ago. To best look into this, I am sending a private message. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. The engineer will bring everything needed to install your Virgin Media services on your chosen day. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Also available from the likes of Screwfix, Homebase, Toolstation etc. Pop the power cable into a nearby plug socket, and turn it on. I'm very sorry to hear about the non wall socket. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. Browse Virgin Media Virgin Media Community. You’ll then be able to use your same old phone to make. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Then push the connector VM have provided over the screw thread. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Teki, Mar 28, 2020. Hello, I'm trying to set up my Virgin Media broadband. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Networking and WiFi. . • Scroll to the HDMI port you connected the cable to. on 15-11-2022 18:53. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hello VLNeedham. The cable could be hidden within, or behind, furniture. While it's possible to add inclusive calls. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. . Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. I have been given other details for the account such as the account number/area code and. And you’re. 0 Kudos. 22-12-2022 19:19 - edited 22-12-2022 19:20. (I did this video to help/guide new engineer as I did not find any for my self when I started. If you have more than one located on different floors, try to place one directly over the other. A Virgin Media wall socket is simply a point of entry into your home. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. . Hi! New to the UK and just moved into our first home here. We all know and love the internet and TV services that can enter our homes through entry points. 388. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. Browse Virgin Media Virgin Media Community. Solved no virgin media wall socket at installation community 4832746. See below for suggestions to the regular 'missing socket' questions which are posted on here. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. C Then connect the plug into the nearest wall socket and switch it on. We would like to show you a description here but the site won’t allow us. Download it now and enjoy the. Turn on and start the hub. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Can anyone tell me what the case is called, confirm its needed and. Tudor. Almost done. I have taken a look on our side and it looks as though you have spoken with the team regarding this. The first thing is to start making alternative arrangements for your internet connectivity. Account - Mobile. However I cannot get through to anyone on whatsapp or through ethier of the two phone lines. Installation problems. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Plug into the Hub . Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Solved No Virgin Media Wall Socket At Installation Community 4832746. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Rob. I have only got one rectangular shaped white socket (Shown. If no joy, try the pre-install team - 0800 0521734. Explain what needs to be done and book an engineer visit. No Virgin Media have their own network which is separate to Openreach`s. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Internet. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're in the process of deciding, and you want to know the ins and outs of the installation process. Got my virgin media self install kit but I don't have a virgin socket. Connect the cable adaptor to the black banded end of the 3m isolator cable. We would like to show you a description here but the site won’t allow us. Most QuickStart kits have just 6 cables, connectors and powerlines to plug in, all clearly labelled and colour-coded, so you know what goes. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. My Virgin Media App. Please keep an eye out for an envelope at the top right corner of your Forum page. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. • Using your TV remote push the Input, AV or Source button. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge. Thank you so much for your first post and welcome to the community forums, it's great to have you here. They'll then install a fibre socket inside. Openreach would normally use the existing route that your telephone line would take. It's obviously missing a case/cover and looks quite old. Direct Save Telecom offer new phone line installations for £39. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). But I have no Virgin Media Wall socket in my house. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Plus, again optionally, a cable will be run to a phone socket for the phone service. RedTomato said: I removed my Virgin cable about a month ago. • Connect the end of the 1. I am going to cancel. on 01-02-2023 14:26. Last up, we need to get your phone connected. I have also checked outside and there is no box either on my property or on my boundary wall. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). So, a 50 minute broadband, TV and phone. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. I am then unable to sign in to my account as I do not have my account information. Chris. 1. Virg Media installation: Here's whatever them need to perceive. There are two options for to your TV. But I have actually managed to get through to the technical team over chat. ahhh the rubbish that is CS - you could try this. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. 04kg, it will easily fit under – or even alongside – any TV. My Virgin wall socket just have phone line, didn’t get. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Dave. Package arrive today and realized I don't have a VM wall socket to. Tuning in. Summary of Contents for Virgin Media Virgin TV V6. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. on 03-12-2022 10:11. See where this Helpful Answer was posted. Virgin Media; My Virgin Media; Shop; Help;. Fitting a new Virgin media wall socket in QuickStart, set up and. Feb 22, 2022. into the Virgin Media socket on your wall. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Actually it is not a box it is just a cover to cover up the splitter behind it. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. If you do have a socket you can post a photo here. Options. Please there is no virgin media wall socket and I don't know how to go about the installation. You can also check for a loose cable as not all properties have a socket. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. But I have no Virgin Media Wall socket in my - 5339557. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install----- John. Browse Virgin Media Virgin Media Community. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. QuickStart, set up and connections. Check service status. Hi Virgin Media Team, Hope you are well. PRO SIGNAL. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. I don't longer work there. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. In response to Llfamily. Had my kit sent to a home we’ve just moved into. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. Some older sockets may have NTL or Telewest written on them. Following the installation and verification of its functionality, you can browse the web or. We are setting it up but are unsure how to connect it into the broadband. Some new sockets may look like. It probably goes into another room in the house. Account - Cable. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. Virgin Media; My Virgin Media; Shop; Help;. on 04-02-2023 11:17. Please help. The answer is yes. on 03-08-2020 18:05. We have the quickstart pack but sadly cannot get broadband set up and working. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. The wall box may be branded with the logos of an old cable TV company (not VM). Account - Cable. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Options. on 12-01-2023 21:04. My broadband and stream box just arrived. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Stay safe online. All the apps will work, and you can watch your recordings - your mini box connects to the main box. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I have received my quick start-up kit. No, you can keep using the same phone you’ve always used. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I recently got Virgin broadband installed. Get the Hub ready by connecting the wires. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. Your connection box is usually put in the living room on the wall. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Got my virgin media self install kit but I don't have a virgin socket. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. There are 10 types of people: those who. Please keep an eye out for an envelope at the top right corner of your Forum page. How can I book a technician in QuickStart, set up and connections 10 hours ago;However the virgin media wall socket did not have any wires on the bottom of it like it is - 5410515. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Getting Connected with Virgin Media is easy when you have a wall socket. They'll then install a fibre socket inside. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I'm very sorry to hear about the non wall socket. Quick tips on prepping for Virgin Media technician's visit. I have signed up as a new user for Virgin Fibre. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. Ashleigh_C. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. My Virgin Media App. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Next, connect the power cable. If you're happy for us to get this booked. The problem is the Hub is in my Study and the - 4964746. end of the isolator cable and push it firmly into the Virgin Media socket on your wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Both your fibre cable and Wi-Fi router will be plugged into this. Hi @bingoman000. I have the new one as. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. on 12-01-2023 10:45. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. #1. A Virgin Media wall socket is simply a point of entry into your home. 2. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Plug the cables into the Hub. Direct Save Telecom. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. Absolutely not. New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. Another option might include. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Tried looking but can't see a way to book an engineer for this? ThanksWall Socket. Vonage 2nd line. The other is marked TV, & this is used for TV & Broadband. . Or wait here a day or two for a VM Mod to pick this up. Hello sophieboulter1. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. You can workaround it simply without the need for a cable. on 17-12-2022 10:39. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Remove the connector cable. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Ordered VM broadband and was recommended by the website to select the self quick install option.